Shipping policy

Thank you for shopping with TIMOTHY ROBINSON. We specialize in premium luggage and bag products, and we take great care in packaging and handling every order. Our core goal is to ensure all packages are accurately dispatched, fully protected from transit wear and tear, and delivered to global customers safely within a reasonable delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. During the processing period, our team conducts comprehensive quality checks and professional shockproof packaging tailored for luggage products to prevent scratches, deformation or component damage during cross-border transportation.
If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays via official email to keep you informed of the latest order status.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The final shipping fee is determined according to the actual size, weight and shipping destination of your ordered luggage items.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. Large-sized luggage goods may also cause minor adjustments to the overall delivery schedule.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing complete tracking information and logistics carrier details.
Tracking details typically become available within 24-48 hours after shipment, as logistics systems require a certain period for data synchronization and update.

4. Incorrect Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout, including detailed street address, valid postal code and reachable contact number to avoid delivery failure.
TIMOTHY ROBINSON is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply, which shall be borne solely by the customer.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit, please contact us within 7 days of the expected delivery date. Our customer service team will cooperate with logistics providers to conduct a thorough investigation and follow up on compensation solutions.
Damaged Items:
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and complete outer packaging. All transit damage to luggage such as fabric tearing, frame breakage and accessory loss is eligible for after-sales verification.
We will review the situation and work to resolve the issue as quickly as possible with customized solutions including replacement, refund or compensation.

6. Luggage Care and Usage Notice

Luggage and bag products must be used, cleaned and maintained in strict accordance with the professional care instructions attached to each product. TIMOTHY ROBINSON is not responsible for damage caused by improper daily maintenance, overloading, private disassembly, wrong cleaning methods or artificial misuse of the luggage products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. All customs clearance procedures and related expenses incurred during international transportation shall be independently undertaken by the buyer.

8. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:
Company Name: TIMOTHY ROBINSON
Physical address: 3110 Christiana Mdws, Bear, DE 19701, United States
Phone number: + 302-844-7430
Email: support@jarvislux.shop