Shipping policy

MACLEAN SAMANTHA KIMBERLY

Thank you for shopping with MACLEAN SAMANTHA KIMBERLY. We specialize in providing premium logistics services for all bag and luggage products. Our core commitment is to ensure every customer order is carefully processed, securely packaged, and delivered intact and timely.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team performs meticulous quality checks and professional shockproof packaging for all luggage products to avoid any transit-related damage before dispatch.

If we experience a high volume of orders during holiday sales or promotional activities, processing times may be extended. We will send out official email notifications to customers promptly if any major order delays occur.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout, which varies according to the product size, weight and shipping destination of your luggage items.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier operational delays, customs clearance audits, extreme weather conditions, regional logistical limitations, and statutory holidays beyond our control.

3. Shipment Confirmation and Order Tracking

Once your order leaves our warehouse and ships out, you will receive a shipment confirmation email containing complete tracking numbers and logistics carrier details.

Tracking details typically become available within 24-48 hours after shipment, as logistics systems need a certain period to synchronize and update parcel transit data.

4. Incorrect Address Disclaimer

Customers are required to double-check and confirm that their full shipping address, postal code and recipient contact information are accurate and complete during checkout.

MACLEAN SAMANTHA KIMBERLY shall not be held liable for failed or misdirected deliveries caused by incorrect or incomplete address information provided by customers. If parcels are returned due to address errors, customers will be responsible for any additional reshipping fees for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:

If your package is confirmed lost during transit, please submit a consultation request to our customer service team within 7 days of the expected delivery date, and we will launch a professional logistics investigation for you.

Damaged Items:

If your luggage or bag products arrive with broken parts, deformation or surface damage, please contact us within 48 hours after receiving the package. You need to provide clear photos of the damaged goods and complete outer packaging. We will verify the situation and solve your after-sales problem efficiently.

6. Luggage and Bag Maintenance Notice

All of our luggage and bag products are manufactured to industry quality standards. Customers should use, clean and maintain the products in accordance with daily standard usage specifications. MACLEAN SAMANTHA KIMBERLY takes no responsibility for product damage caused by improper maintenance, overloading, artificial collision, private modification or other inappropriate use.

7. International Shipping and Customs Notice

For all cross-border international orders, the destination country may impose customs duties, import taxes and other official fees based on local trade policies. These extra charges are borne entirely by the customer and are not included in the product price and shipping cost paid at checkout.